FAQ
ORDERS & SHIPPING
How long will it take to receive my order?
Please allow 1–4 business days for your order to process and ship. Once shipped, most orders arrive within 2–4 business days, depending on delivery location.
Can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking information so you can follow your package all the way to your doorstep.
Where do you ship to?
From coast to coast, we ship to every state in the USA. More destinations coming soon!
RETURNS & EXCHANGES
What is your return policy?
ALL SALES ARE FINAL. Since our inventory is constantly changing, we cannot offer refunds or exchanges.
What if my order arrives damaged or incorrect?
If something arrives damaged or incorrect, email us at info@thecottonstore.net and we’ll sort it out and make it right!
BULK ORDERS & CORPORATE GIFTING
Do you offer bulk or large-quantity orders?
Yes, we offer large quantity orders and corporate gifting options! We can accommodate any size order, including large quantities for corporate events, gifting, or special occasions. If we don't have the inventory in stock, most bulk orders can be completed within 2–5 weeks, depending on product availability. Please contact us at info@thecottonstore.net for bulk order details.
TRADE SHOWS & EVENTS
Which upcoming trade shows or events do you attend as vendors?
September 27, 2025 - CottonFest - Wilson, AR
November 1, 2025 - Holiday Market - Lake Village, AR
February 27-28, 2026 - Mid-South Farm & Gin Show - Memphis, TN
Have a show you would be interested in seeing The Cotton Store attend? Please send us the details at info@thecottonstore.net
WHOLESALE
Do you offer wholesale opportunities?
Currently we are unable to offer wholesale accounts. While we are not accepting wholesale applications, we are happy to produce large custom orders for you business or organization with a quick 2–5 week turnaround. Contact us to discuss your options!
PRODUCT INFORMATION
Are your products authentic Seal of Cotton merchandise?
100% AUTHENTIC, every item we sell promotes Cotton! We are licensed by Cotton Incorporated to sell official Seal of Cotton products.
Will the color of my items look exactly like the photos online?
Slight variations in color may occur due to differences in lighting, screen displays, and natural fabric tones.
For any other questions or inquiries, please contact us at info@thecottonstore.net