FAQ

ORDERS & SHIPPING

How long will it take to receive my order?

Please allow 1–4 business days for your order to process and ship. Once shipped, most orders arrive within 2–4 business days, depending on delivery location.

Can I track my order?

Once your order ships, you’ll receive an email confirmation with tracking information so you can follow your package every step of the way.

 

ORDERS & SHIPPING

How long will it take to receive my order?

Please allow 1–4 business days for your order to process and ship. Once shipped, most orders arrive within 2–4 business days, depending on delivery location.

Can I track my order?

Once your order ships, you’ll receive an email confirmation with tracking information so you can follow your package all the way to your doorstep.

 

RETURNS & EXCHANGES

What is your return policy?

ALL SALES ARE FINAL. We do not offer refunds or exchanges.

 

What if my order arrives damaged or incorrect?

We take great care to ensure order accuracy and quality. If you receive a defective or incorrect item, contact us immediately at info@thecottonstore.net. We’ll make it right as quickly as possible.

 

BULK ORDERS & CORPORATE GIFTING

Do you offer bulk or large-quantity orders?

Yes, we offer large quantity orders and corporate gifting options! We can accommodate any size order, including large quantities for corporate events, gifting, or special occasions. If we don't have the inventory in stock, most bulk orders can be completed within 2–5 weeks, depending on product availability. Please contact us at info@thecottonstore.net for bulk order details.

 

TRADE SHOWS & EVENTS

Which upcoming trade shows or events do you attend as vendors?

September 27, 2025 - CottonFest - Wilson, AR

November 1, 2025 - Holiday Market - Lake Village, AR

February 27-28, 2026 - Mid-South Farm & Gin Show - Memphis, TN

 

Have a show you would be interested in seeing The Cotton Store attend? Please send us the details at info@thecottonstore.net

 

WHOLESALE

Do you offer wholesale opportunities?

Not at this time. While we are not accepting wholesale applications, we are happy to produce large custom orders for businesses or organizations with a quick 2–5 week turnaround. Contact us to discuss options!

 

PRODUCT INFORMATION

Are your products authentic Seal of Cotton merchandise?

Yes. We are licensed by Cotton Incorporated to sell official Seal of Cotton products. Every item we sell carries the quality, comfort, and sustainability promise of genuine cotton.

Will the color of my items look exactly like the photos online?

Slight variations in color may occur due to differences in lighting, screen displays, and natural fabric tones. These variations are normal and add to the unique character of cotton products.

 

For any additional questions, please contact us at info@thecottonstore.net. We’re happy to help!